Vel Blend Vault ("we," "us," or "our") operates this website at https://velblendvault.com (the "Site"). We provide premium ground transportation and ride services across Japan. This Cookie & Privacy Policy describes how we handle information collected through the Site and during the course of providing our transport services.

Our registered office: 124-0023 Tokyo, Katsushika-ku, Higashishinkoiwa 4-3-9. Phone: +81 03-8417-5630. Email: swiftridejapan@velblendvault.com.

This policy is drafted in compliance with Japan's Act on the Protection of Personal Information (APPI) and related regulations.

1. Information We Collect

We collect personal information through various channels related to our ride and transport services:

Booking forms: Your name, phone number, email address, pickup and drop-off locations, travel date and time, number of passengers, vehicle preferences, and any special requirements (child seats, wheelchair access, luggage volume).

Phone and email contact: Your name, contact details, and the nature of your inquiry regarding pricing, routes, fleet availability, or corporate transport arrangements.

Server logs: IP address, browser type, operating system, timestamps, referring page, and pages visited. These are recorded automatically.

Cookies: Small text files placed on your device to remember preferences and analyze how you use the Site. See Section 7 for details.

Payment data: If you pay online, card information is handled by our PCI-compliant payment processor and is never stored on our servers.

2. Purpose of Use

We use collected information strictly for the following purposes:

Confirming and managing ride bookings, including route planning, driver assignment, and real-time notifications.

Responding to inquiries about services, pricing, and availability.

Issuing invoices and processing payments for completed rides.

Improving the Site and our services through anonymized traffic analytics.

Sending service updates or promotional offers only to those who have opted in. You may opt out at any time by contacting us.

Meeting legal obligations including tax filings, financial records, and compliance with transport regulations.

3. Third-Party Disclosure

We do not sell your personal data. We share information only when:

Necessary for service delivery: Sharing pickup details with assigned drivers, working with partner fleet operators for long-distance transfers.

Required by law: Court orders, law-enforcement requests, or regulatory inquiries.

Service providers: Payment processors, email platforms, and analytics tools operating under contractual data-protection obligations.

Safety reasons: Where disclosure is needed to protect life, body, or property and obtaining prior consent is impractical.

Business succession: In connection with a merger, acquisition, or restructuring.

4. Security Measures

We maintain reasonable safeguards to prevent unauthorized access, loss, or leakage of personal data:

Organizational: Privacy policy documentation, designated data-protection officer, periodic internal audits.

Personnel: Confidentiality agreements with all staff, annual privacy training sessions.

Physical: Locked cabinets for paper records, restricted access to server rooms.

Technical: SSL/TLS encryption on all pages, role-based access controls, firewall protection, and intrusion-detection systems.

5. Data Retention

Ride booking records are retained for 2 years after the last service date to support repeat bookings and handle any disputes. Financial and tax records are retained for the statutory period (typically 7 years under Japanese tax law). Server access logs and cookie data are retained for up to 12 months.

6. Your Rights Under APPI

Under Japan's Act on the Protection of Personal Information, you have the right to:

Request disclosure of the personal data we hold about you.

Request correction if any data is inaccurate or incomplete.

Request cessation of use if the data was collected beyond its stated purpose or obtained unlawfully.

Request that we stop providing your data to third parties.

Request notification of the purpose of use of your personal data.

To exercise these rights, contact us with proof of identity. We will respond within a reasonable period. Disclosure requests may incur a fee of 1,000 JPY (tax included).

7. Cookies

What are cookies? Small text files saved to your device when you visit a website. They help the site function properly and gather usage insights.

Essential cookies: Needed for core Site functions — session handling, security, and load balancing. Always active.

Analytics cookies: Collect anonymized data about how visitors use the Site — popular pages, time on site, traffic sources. We may use Google Analytics. Duration: up to 13 months.

Marketing cookies: Used for ad delivery and remarketing. Google Ads cookies may be set. Duration: up to 6 months.

Preference cookies: Store your language or display settings. Duration: up to 12 months.

You can manage cookies through the consent dialog shown on your first visit, or through your browser's privacy settings (Chrome, Safari, Edge, Firefox). Disabling cookies may affect Site functionality.

8. Policy Updates

We may revise this policy to reflect changes in our operations, technology, or applicable laws. Significant updates will be posted on the Site. The revised policy is effective upon posting.

9. Contact

Vel Blend Vault
124-0023 Tokyo, Katsushika-ku, Higashishinkoiwa 4-3-9
Phone: +81 03-8417-5630
Email: swiftridejapan@velblendvault.com
Hours: Daily 8:00 - 20:00

Last updated: September 1, 2026